Frequently Asked Questions
Everything you need to know about your Grahams Jewellers experience.
What is your shipping policy for high-value items?
We offer complimentary express shipping on all orders over $100. For security, all high-value pieces are shipped via insured courier services and require a signature upon delivery.
How do I determine my correct ring size?
We provide a comprehensive Ring Size Guide on our website. Alternatively, you can visit any Grahams Jewellers boutique for a professional fitting by our expert consultants.
Do you offer a warranty on your jewellery?
Yes, every purchase is backed by a 12-month manufacturing warranty. This covers any defects in materials or workmanship, ensuring your peace of mind.
What is your return and exchange policy?
We offer a 30-day change-of-mind return policy for most items in their original, unworn condition. Please note that custom-made pieces and earrings are excluded for hygiene and bespoke reasons.
Can I pay for my purchase using interest-free installments?
Absolutely. We support various flexible payment options including Afterpay, Zip, and humm, allowing you to wear your luxury pieces now and pay later.
Are your diamonds ethically sourced?
Grahams Jewellers is committed to ethical sourcing. All our diamonds are conflict-free and sourced in compliance with the Kimberley Process to ensure the highest global standards.